Return & Refund Policy – Ox & Pine

Our Handcrafted VIP Promise

The Handcrafted VIP is our Very Important Promise to you, our customer. If you’re not happy with your leather goods, we offer hassle-free returns and exchanges within 30 days of receiving your order.

Because custom and personalized pieces are made just for you, they typically aren’t eligible for return. That said, if something about your order isn’t right, please reach out - we stand behind our craftsmanship and will make it right.

P.S. We also get your order shipped on time, every time - or your personalization is free.

P.P.S. Your goods are backed by an unconditional, lifetime warranty. If they ever become damaged or defective, we’ll repair or replace them at no charge.

Return shipping costs are the responsibility of the customer unless the item arrives damaged or defective. Original shipping charges are non-refundable.

We recommend using a trackable and insured shipping method when sending items back to ensure it arrives safely.

If you have any questions, don’t hesitate to reach out—our team is always happy to help and will do our best to make things right.

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